Return & Refund Policy

Effective Date:10–10–2025
Website: https://turenemedia.com

1. Overview

Thank you for shopping with Turene Media. We value your trust and aim to ensure you are completely satisfied with your digital purchase. Because our products are digital downloads (such as ebooks, audiobooks, and music files), our return and refund policy differs slightly from that of physical goods.

2. Digital Products (Ebooks, Music, & Audio Files)

All digital products purchased and downloaded from Turene Media are non-refundable once the file has been successfully delivered to your device.

However, we understand that technical issues or duplicate purchases may occur. In such cases, we will gladly review your situation and, if applicable, issue a refund or replacement.

You may be eligible for a refund if:

You purchased the same product more than once by accident.
You encountered a technical issue that prevents you from accessing the file.
You received a corrupted or non-functioning file.

3. How to Request a Refund

To request a refund, please contact our support team at support@turenemedia.com with the following details:

Your full name
Order number
Product title(s)
Proof of purchase (email confirmation or screenshot)
Description of the issue

Our team will review your request within 3–5 business days and respond with an update or resolution.

4. Exceptions

Refunds will not be granted for:

Change of mind after successful download
Inability to operate the product due to lack of technical knowledge
Issues related to device compatibility when minimum requirements are met
Partial consumption or incomplete download if the file is available for re-access

5. Technical Assistance

If you experience any difficulty with downloading or accessing your purchased files, please reach out to our support team. We are committed to ensuring that every customer can fully enjoy their digital products.

📧 Email: support@turenemedia.com
🌐 Website: www.turenemedia.com

6. Changes to This Policy

Turene Media reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date.

7. Contact Us

If you have any questions about our return or refund process, please contact:
📧 info@turenemedia.com
📍 Turene Media – Digital Division